Refund policy

Refunds

We accept refunds within 30 days of the delivery date, only in cases of defective, damaged products, or manufacturing errors. Once your request is approved, the refund for the item will be issued. Initial shipping costs are non-refundable.

For orders including promotional offers (e.g., Buy 2 Get 2 or Buy 1 Get 1), refunds will be based on the discounted value, not the original retail price.

To open a request, please follow the procedure described in the "Defective Products" section below.

Defective Products

If you have received a defective, damaged product, or one with a manufacturing error, please contact us immediately at contact@cycycases.com with a clear photo of the affected product. We will evaluate the issue and make it right.

Please inspect your order upon reception and report any issues to us within 30 days of delivery. Beyond this period, we will unfortunately not be able to process your request.

Since our products are made to order, we do not accept return.

Exchanges :
We do not offer exchanges. If you wish to receive a different item, the recommended procedure is to place a new separate order.